FAQ - Domestic Shipping
How much does U.S. shipping cost?
Our flat-rate fee for shipping within the U.S. is $4.99. We offer free U.S. shipping on orders over $50.00!
How long will it take to receive my package?
Processing Time:
Every order is packed and processed with care. Orders generally take 1-3 business days to prepare and ship out.
U.S. Shipping:
For orders shipped within the United States, the typical delivery timeframe is 3 to 5 business days. Keep in mind that delivery times may differ based on your specific geographical location.
FAQ - Returns & Exchanges
How do I return/exchange my item(s)?
Returns
To initiate a return or exchange, please make sure to send the item back to us within 30 days of its delivery. The item(s) must be in brand-new condition, without any signs of wear, damage, or dog hair. Please note that we are unable to process refunds or exchanges for damaged items.
Exchanges
The quickest way for a customer to process their exchange is to initiate the return by contacting us via email at info@perruno.co, send the item (with no signs of damage or wear) to the return address, and immediately purchase the new product.
Where do I mail the item(s) I want to return/exchange?
Please send the item (without any sign of damage or wear) that you wish to return or exchange to the below address:
Perruno
2910 Kerry Forest Pkwy
D4-290
Tallahassee, FL 32309
Customers are responsible for any and all shipping costs of returns and exchanges
Does Perruno provide a return label for my return/exchange?
For returns or exchanges, customers are responsible for any and all shipping costs. Please note that Perruno does not provide return labels. We strongly recommend adding and keeping the tracking number on your package to ensure successful delivery.